Support

Tap or swipe to mark × (no animal), double-tap to add a tentative ? mark, and hold to confirm an animal. A cell changes only once during a swipe, even if you pass over it again. Lift your finger to begin another swipe, which can also remove × marks. Each color region has exactly one animal. Animals cannot share a row or column or touch in any of the eight surrounding cells. You can open the rules from the button at the top of the puzzle screen.

Export a backup from the app and store it somewhere that remains available after the app is deleted, such as iCloud Drive. Check that the file is saved, and keep another copy if possible. Backups contain progress, pets and records. Mofunook does not provide its own cloud sync. Do not delete the app before securing your backup.

No. Importing replaces current game data with the file contents. Progress and first-clear records absent from that file will not carry over. Export your current data to a separate file before importing, and check the confirmation screen carefully.

No. It checks purchased benefits using your Apple Account. Use a game backup file to recover pets, progress and first-clear records. Use the Apple Account used for the original purchase and an internet connection. If restoration fails, do not buy again immediately; contact us with the product name and the message shown.

One permanently removes ads between puzzle levels only; the other permanently removes the video-ad requirement for hints only. They are separate one-time purchases with no subscription or automatic renewal. Prices depend on your storefront; check Apple’s confirmation. In Japan they are JPY 500 and JPY 300 respectively.

Open the globe/menu button at the top of the puzzle screen and look for the advertising privacy settings. Where applicable, it opens the privacy options supplied by Google UMP. The options shown depend on your region and applicable settings. Declining consent does not delete saves or prevent basic play.

Check Mofunook’s permission to add photos in iPhone Settings and the available storage. Pet photos are created in the app; camera access is not needed. The puzzle and pet features remain playable without photo-saving permission.

Close and reopen the app if it does not recover. If the issue continues, tell us the level, what you were doing, your iPhone model, and your iOS and app versions. Do not delete the app while a save-related issue is being investigated.

Open the globe/menu button at the top of the puzzle screen and choose Rankings. You can also open them from the cleared-level list. Connecting to Game Center is optional. Leaderboards compare distinct levels cleared and perfect stars with friends and globally. First-clear mistake counts, hint counts and times are not sent to the leaderboards.

No. The mistakes, hints and time from your first clear stay unchanged. You can still earn a perfect star by clearing that level without mistakes or hints on a replay. Replaying the same level does not repeatedly add to leaderboard totals.

Use Apple’s official refund process. Apple decides eligibility. Do not send your password or card information to Mofunook support. Read Apple’s refund instructions.